Shipping policy
At MASON DAVID KUMAR, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our detailed shipping policy to ensure you have a smooth and transparent shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, our team arranges packaging and shipment promptly with no unnecessary delays, allowing you to receive your order in the shortest possible time.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our seafood products. The standard international delivery time is 7–14 business days, depending on the destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we offer an expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order’s total weight, volume, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or clearance fees, which are independently determined by your local customs authority. These additional charges are the sole responsibility of the recipient.
We recommend all customers check their local import regulations, tax standards, and seafood entry rules before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, high-strength, shockproof and fresh-keeping packaging for all products. Our customized packaging effectively maintains low temperature, prevents extrusion, leakage and damage during long-distance international transit, and fully guarantees the freshness and integrity of your seafood order.
For high-value orders, we provide an optional shipping insurance service at checkout, which fully protects your rights and interests during transportation for a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon delivery. If you receive packages with obvious damage, deformation, leakage, or abnormal conditions, please take detailed photos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems, defects, or inconsistencies after signing for the order, please submit a valid complaint with supporting photos/videos to our support team within 48 hours of delivery. We will verify the problem quickly and provide professional solutions including returns, exchanges, or compensation services.
7. Customer Shipping Support
Our professional customer service team is always available to answer your questions about order processing, shipping status, logistics tracking, customs clearance, and after-sales issues. Feel free to contact us anytime for fast and professional guidance.
MASON DAVID KUMAR keeps optimizing our global logistics system to provide every customer with faster, safer, and more reliable seafood shipping services. Thank you for your trust and support!
Support Email: support@masolife.shop
Contact Phone: +64 275198263